Complaints Handling Policy
A formal written complaint must be raised with the Firm’s Supervisor, Tulshi Shah (email@example.com) who will investigate the matter further in accordance with our written complaints policy. Alternatively, you may wish to use the attached ‘Client Complaint Form’. Please outline the cause of your dissatisfaction and if possible, the action you would like us to take in order to remedy that dissatisfaction.
We will acknowledge receipt of your complaint within five working days and a thorough investigation will be undertaken and a written response addressing the issue(s) raised shall be provided within fourteen days. If it is possible to reach an mutually acceptable resolution to your complaint, we will do so.
What to do if we cannot resolve your complaint
For more information about the Legal Ombudsman contact:
What to do if you are unhappy with our behaviour
Complaints About Fees
If you are dissatisfied with our bill, you have the right to apply to the High Court for an assessment of our charges by an Officer of the Court under ss. 70, 71 and 72 of the Solicitors Act 1974. We hope that before making such an application you would first use our complaints procedure explained above.
Complaints about Misconduct
If you have any concerns about our conduct or breach of the SRA Code or Conduct, you can also contact our regulatory body, the Solicitors Regulation Authority. Their details are: